Conditions for granting a commercial warranty
Last updated: 14.01.2025
This document, which is a commercial warranty is issued by „PRIMA GROUP 2004“ Ltd., with UIC: 131205029, having its seat and registered
address at: Sofia, g.k. „Mladost 1", Metropolit Serafim Slivenski Street, bl. 144, Shop 1 (hereinafter referred to as "Supplier").
address at: Sofia, g.k. „Mladost 1", Metropolit Serafim Slivenski Street, bl. 144, Shop 1 (hereinafter referred to as "Supplier").
GENERAL REGULATIONS
1. The term of the provided commercial warranty, including the statutory and the extended commercial warranty, for each individual product is
described on the Supplier's website, in the product catalog or on the product packaging. The provided extended commercial warranty starts
to run after the expiration of the statutory warranty. The statutory warranty shall be deemed to have expired at the expiry of two years from the
date of purchase of the goods.
described on the Supplier's website, in the product catalog or on the product packaging. The provided extended commercial warranty starts
to run after the expiration of the statutory warranty. The statutory warranty shall be deemed to have expired at the expiry of two years from the
date of purchase of the goods.
2. These Warranty Terms and Conditions apply for the entire period of the extended commercial warranty.
3. The manufacturer of the relevant goods guarantees that the goods are free from manufacturing defects.
4. The statutory warranty is borne by the Supplier or the relevant Supplier’s Representative (sales representative or distributor of the Supplier,
as well as from a merchant with whom the respective distributor or a sales representative of the Supplier has a contractual relationship).
as well as from a merchant with whom the respective distributor or a sales representative of the Supplier has a contractual relationship).
5. The extended commercial warranty is borne by:
• The Supplier or the relevant Supplier’s Representative, in case the goods are marked with the trademark "Optonica";
• The manufacturer of the relevant goods, in case the goods are marked with a trademark that is not owned by "PRIMA GROUP 2004" Ltd.
6. In case the goods are marked with the trademark "Optonica", the extended commercial warranty is claimed to the Supplier’s Representative,
as well as on site at the physical location from which the goods were purchased.
as well as on site at the physical location from which the goods were purchased.
7. In case the goods are marked with a trademark that is not owned by "PRIMA GROUP 2004" Ltd. (the goods are marked with a
trademark other than "Optonica"), in this case the extended commercial warranty shall be claimed to the manufacturer of the goods or
an authorized service center of the respective manufacturer.
trademark other than "Optonica"), in this case the extended commercial warranty shall be claimed to the manufacturer of the goods or
an authorized service center of the respective manufacturer.
APPLICABILITY OF THE WARRANTY
8. These Warranty Terms and Conditions are applicable only to goods that are purchased from a sales representative or distributor of the
Supplier, as well as from a merchant with whom the respective distributor or a sales representative of the Supplier has a contractual
relationship (hereinafter referred to as "Supplier's Representative") and cover elements/components of the goods that relate to the
functionality and usability of the goods. In the event that the goods do not have any elements/components, the Warranty Terms shall
cover the entire goods. For the avoidance of any doubt, the warranty applies exclusively to the original product, delivered in
original packaging and original accessories included in the original packaging (if any).
Supplier, as well as from a merchant with whom the respective distributor or a sales representative of the Supplier has a contractual
relationship (hereinafter referred to as "Supplier's Representative") and cover elements/components of the goods that relate to the
functionality and usability of the goods. In the event that the goods do not have any elements/components, the Warranty Terms shall
cover the entire goods. For the avoidance of any doubt, the warranty applies exclusively to the original product, delivered in
original packaging and original accessories included in the original packaging (if any).
9. In order for the extended commercial warranty to be valid, the Customer is obliged to request annual maintenance
from an authorized Supplier’s Representative.
from an authorized Supplier’s Representative.
10. These Warranty Terms are not applicable if:
· The Customer fails to provide the required documentation;
· The purchased goods have been used in a manner which differs from the instructions for use of the goods or from the normal intended
use of the goods;
use of the goods;
· The purchased goods have been stored in a way that differs from the instructions for use of the goods;
· The Customer has refused to have the Goods assembled/installed by a Supplier’s Representative (this point does not apply if the
Supplier’s Representative has not provided such a person);
Supplier’s Representative has not provided such a person);
· The Customer has assembled/installed the Goods in breach of the assembly/installation instructions (this point is not applicable if the
Customer proves that the assembly/installation instructions were missing at the time of receipt of the Goods);
Customer proves that the assembly/installation instructions were missing at the time of receipt of the Goods);
· The Customer has assembled/installed the Goods without using the assembly/installation materials (bolts, screws, rivets, etc.)
provided by the Supplier/Manufacturer of the Goods;
provided by the Supplier/Manufacturer of the Goods;
· The defect in the goods is due to external interference for which the Supplier is not responsible (impact, exposure to high or low
temperatures, electric shocks, etc.);
temperatures, electric shocks, etc.);
· Manufacturing/factory cosmetic defects or defects due to use;
· The Customer or any other unauthorized person has attempted to repair or alter the goods;
· The Customer has resold the goods to another person;
· The Supplier's Representative has not carried out an annual inspection and/or maintenance of the Goods after the expiration of the statutory warranty.
ASSERTION OF WARRANTY RIGHTS (WARRANTY CLAIM)
11. In case the goods are marked with the trademark "Optonica", the right to warranty can be exercised by sending an e-mail to the Supplier's
Representative or also on site at the physical location from which the goods were purchased.
Representative or also on site at the physical location from which the goods were purchased.
12. In case the goods are marked with a trademark that is not owned by "PRIMA GROUP 2004" Ltd. (the goods are marked with a
trademark other than "Optonica"), in this case the right to a commercial warranty shall be exercised contacting the manufacturer of the
goods or an authorized service center of the respective manufacturer.
trademark other than "Optonica"), in this case the right to a commercial warranty shall be exercised contacting the manufacturer of the
goods or an authorized service center of the respective manufacturer.
13. The right of guarantee can be exercised by:
· Providing a correctly completed claim form;
· Providing the current warranty card of the goods;
· Providing a receipt;
· Providing the goods in respect of which the right of return is exercised - in the case of online exercise of the right,
photographs should be sent.
photographs should be sent.
14. The warranty right can only be exercised if the Supplier's Representative has carried out an annual inspection and/or maintenance of the goods.
15. In the event that the goods have been installed by the Supplier's Representative, an appropriate representative of that person
will carry out an on-site inspection and dismantle the goods as necessary.
will carry out an on-site inspection and dismantle the goods as necessary.
16. In the event that the goods are installed by the Customer, the Customer shall dismantle and transport the goods.
RIGHTS AND OBLIGATIONS OF THE SUPPLIER
17. The Supplier or the Supplier's Representative has the obligation to expressly decide on the claim without undue delay.
18. In the event of a rejected claim, the rejection decision shall be reasoned.
19. In the case of an approved claim and the goods have been installed by a Supplier's Representative, the later shall
dismantle and transport the goods if the goods have specific installation requirements.
dismantle and transport the goods if the goods have specific installation requirements.
20. In the case of an approved claim and the goods have been installed by the Customer, the Supplier's Representative
shall not be entitled to dismantle and transport the goods. This is the responsibility of the Customer.
shall not be entitled to dismantle and transport the goods. This is the responsibility of the Customer.
21. The Supplier's Representative is obliged to draw up in two identical copies (one for both parties) a delivery and acceptance
protocol upon delivery of the goods. Both copies shall be signed by the parties. The Supplier's representative shall be obliged to
return the repaired goods to the Customer in a condition no worse than that described in the delivery and acceptance protocol.
protocol upon delivery of the goods. Both copies shall be signed by the parties. The Supplier's representative shall be obliged to
return the repaired goods to the Customer in a condition no worse than that described in the delivery and acceptance protocol.
22. The Supplier's representative has an obligation, within 1 month from the approval of the complaint, to return the goods in a repaired
condition at his own expense. The Supplier's representative shall be obliged to notify the Customer in the event that the 1 month time
limit cannot be met. If the goods cannot be repaired, they shall be replaced by the same goods or goods with similar characteristics.
condition at his own expense. The Supplier's representative shall be obliged to notify the Customer in the event that the 1 month time
limit cannot be met. If the goods cannot be repaired, they shall be replaced by the same goods or goods with similar characteristics.
23. The Supplier's Representative is obliged to deliver the repaired/replaced goods to the same physical location from which the
goods were purchased or a claim was filed.
goods were purchased or a claim was filed.
24. The Supplier's representative shall be obliged to record on the warranty card the circumstance of the repair/replacement of the goods, indicating:
· Date of acceptance and return of the goods
· The repair carried out;
· The name of the authorized repairer.